Shipping & Delivery Policy

Last updated: 24.08.2026

At Gamo School Furniture, we operate on a factory-delivery basis. Orders are prepared at our factory in Ankara, Türkiye, and transportation is arranged and paid for by the customer.

1. Order and Delivery Process

Our order process works as follows:

  1. The customer places an order through our website.
  2. Our sales team contacts the customer to confirm the order details, product specifications, quantity, availability, payment method and delivery arrangements.
  3. The order is prepared according to the agreed specifications.
  4. When the order is ready, we inform the customer.
  5. Payment must be completed before the products are released from our factory.
  6. After payment has been received and verified, the order is handed over to the customer or the customer’s designated carrier.
  7. Unless otherwise agreed in writing, all orders are supplied on an EXW (Ex Works) basis from our factory in Ankara, Türkiye, in accordance with Incoterms® 2020.

Orders cannot be collected or released before payment has been received.

2. Factory Pickup

All orders are available for collection from our factory in Ankara, Türkiye.

Customers may collect their orders themselves or arrange transportation through their own shipping or logistics company.

The customer is responsible for selecting and arranging the appropriate transportation method for the order.

3. Shipping and Transportation Costs

Shipping and transportation costs are not included in the product price unless explicitly agreed otherwise in writing.

All transportation, freight, loading, handling and related shipping costs are the responsibility of the customer.

For larger orders, bulk orders or international shipments, customers are responsible for arranging suitable transportation from our factory.

If requested, our sales team may assist customers with transportation arrangements by providing information or coordinating with a carrier. Any transportation costs remain the responsibility of the customer unless otherwise agreed in writing.

4. International Orders

We accept orders from international customers.

International customers are responsible for arranging transportation from our factory in Ankara, Türkiye, unless a different delivery arrangement has been agreed with our sales team.

Any costs related to:

  • International transportation
  • Freight
  • Customs clearance
  • Import duties
  • Taxes and fees imposed by the destination country
  • Insurance
  • Local transportation and delivery
  • Commercial invoices, packing lists and other standard export documents will be prepared according to the agreed sales and shipping terms. Any special documentation, certification or legalization requested by the customer or destination country must be agreed upon in advance and may be subject to additional costs.

are the responsibility of the customer unless otherwise agreed in writing.

Customers are responsible for ensuring that the products can legally be imported into their destination country.

5. Delivery Time and Order Preparation

Preparation times may vary depending on the product, quantity, specifications, stock availability and production schedule.

For products requiring production, the estimated preparation time will be communicated by our sales team after the order details have been confirmed.

The customer will be notified when the order is ready for collection.

Estimated preparation or production times are not guaranteed delivery dates unless expressly agreed in writing.

6. Loading and Collection

Once the order is ready and payment has been received, the products can be collected from our factory.

Customers arranging their own transportation are responsible for ensuring that the selected vehicle and transportation service are suitable for the size, quantity and weight of the order.

Customers or their designated carriers should inspect the products during collection and ensure that the products are properly loaded and secured for transportation.

7. Risk During Transportation

Once the products have been handed over to the customer or the customer’s designated carrier, responsibility for transportation and any transportation-related risk passes to the customer, subject to applicable law and any separate written agreement.

Customers who arrange their own transportation are responsible for selecting an appropriate carrier and, where appropriate, obtaining transportation insurance.

8. Damaged Products

Customers should inspect the products at the time of collection whenever reasonably possible.

If visible damage is identified before the products leave our factory, the customer should immediately notify our sales team so that the issue can be documented and addressed.

For damage occurring after the products have been handed over to the customer’s carrier, the customer should contact the relevant carrier regarding the transportation claim.

9. Payment Before Release

Products will not be released from our factory before payment has been received and verified.

Payment terms and the applicable payment method are confirmed with the customer by our sales team before the order is finalized.

10. Contact Us

If you have questions about order preparation, factory pickup, transportation or international delivery arrangements, please contact our sales team before placing your order.