Refund Policy

Last updated: 24.08.2026

This Refund Policy explains how order cancellations, returns, and refunds are handled at Gamo School Furniture (operated by Adem Koç Plastik LTD. ŞTİ.). It should be read together with our Terms of Service, Shipping & Delivery Policy, and Warranty Policy.

Because most of our products are manufactured to order and payment is only collected once your order is ready (before factory release — see our Shipping & Delivery Policy), our refund process is organized around the stage your order is at.

1. Before Payment Is Made

You may cancel or modify your order at any time before payment has been made, free of charge, by contacting us at info@gamoschoolfurniture.com or +90 505 162 8295. Since no goods are released or invoices settled until payment is received and verified, no refund is necessary at this stage.

2. After Payment, Before Pickup / Shipment

Because production is specific to your order (custom sizes, colors, quantities, branding, etc.), orders cannot be cancelled for a refund once manufacturing has started or is complete, except where the goods are found to be defective or do not match the confirmed specification. If you believe this applies to your order, contact us within 48 hours of being notified that your order is ready, with photos/details, and we will review the matter with you.

3. Standard (Non-Custom) Products

For standard catalog items that have not been customized for you, we accept return requests within 30 days of the pickup/delivery date, provided that:

The product is unused, in its original condition and packaging;
You contact us in advance at info@gamoschoolfurniture.com or +90 505 162 8295 to request a Return Authorization (RA) number before sending anything back;
The return shipment is arranged and paid for by the customer, delivered to our factory address, unless the return is due to our error or a manufacturing defect.

Custom-made, made-to-order, or bulk/institutional orders are not eligible for this 30-day return option, other than for defects covered under Section 4 below.

4. Damaged or Defective Products

If your order arrives damaged or with a manufacturing defect:

Notify us within 48 hours of taking delivery/collection, with photos and a description of the issue, at info@gamoschoolfurniture.com or +90 505 162 8295.
We will review the claim and, where confirmed, offer a repair, replacement of the affected parts/units, or a refund of the affected portion of the order, at our discretion.
Damage that occurs during transportation after goods have been collected from our factory is handled under the “Risk During Transportation” and “Damaged Products” sections of our Shipping & Delivery Policy, since shipping is arranged by the customer or their carrier.
Manufacturing defects discovered after this initial delivery window remain covered under our Warranty Policy.

5. How Refunds Are Processed

Where a refund is approved under this policy:

We will confirm the approved refund amount with you in writing (email).
Refunds are issued using the same payment method originally used, unless otherwise agreed, and are typically processed within 5–10 business days of approval.
Any shipping, customs, or handling costs already incurred are non-refundable unless the return is due to our error.