Warranty Policy

Last updated: 24.08.2026

Gamo School Furniture (Adem Koç Plastik LTD. ŞTİ.) stands behind the quality of its products. This Warranty Policy explains the manufacturing warranty coverage on products purchased through gamoschoolfurniture.com, and how to make a warranty claim.

1. Warranty Coverage

We provide a manufacturer’s warranty of 1 to 5 years from the date of delivery/collection, depending on the product category, covering defects in materials and workmanship under normal, intended use. The specific warranty period for your product(s) is confirmed at the time of order and stated on your invoice/order confirmation.

Product Category	Warranty Period
School Desks & Chairs — frame/metal structure	5 Years
School Desks & Chairs — laminate/worktop surface	2 Years
Storage, Lockers & Cabinets	2 Years
Monoblock Chairs	5 Years
Other categories	1 Years

2. What Is Covered

The warranty covers products that fail due to a genuine defect in materials or manufacturing workmanship, such as structural failure of the frame under normal use, defective welds/joints, or premature material failure not caused by external factors.

3. What Is Not Covered

This warranty does not cover:

Normal wear and tear, scratches, fading, or cosmetic changes over time;
Damage caused by misuse, abuse, accident, improper assembly/installation, or use outside the product’s intended purpose (e.g. exceeding rated weight capacity);
Damage occurring during shipping/transportation after goods have left our factory (see our Shipping & Delivery Policy — risk transfers to the customer/carrier upon collection);
Damage caused by unauthorized repairs, modifications, or use of non-original parts;
Products used outside their intended educational/institutional setting, or subjected to conditions outside normal indoor use, unless otherwise specified for the product;
Indirect or consequential losses arising from a defect.

4. Who Is Covered

This warranty applies to the original purchaser of record and is not transferable unless we agree otherwise in writing.

5. How to Make a Warranty Claim

To make a warranty claim:

Contact us at info@gamoschoolfurniture.com or +90 505 162 8295 / WhatsApp, including your order/invoice reference.
Provide a description of the issue along with clear photos (and video, where helpful) showing the defect.
We will assess the claim and may request additional information or, where necessary, arrange an inspection.
If the claim is approved, we will, at our discretion, repair the product, replace the defective part or unit, or provide another appropriate remedy.

6. Costs Related to Warranty Claims

Approved warranty repairs/replacements cover the part or product itself. As with all orders, shipping, freight, and any customs/import costs associated with sending replacement parts or returning products remain the customer’s responsibility, consistent with our Shipping & Delivery Policy, unless we agree otherwise for a specific claim.